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user_pf1rmq
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Friday, February 6th, 2026 9:14 PM

Peacock says active but I can’t access it

I am a 1 gig customer and activated my free peacock premium account.   However when I go to peacock it doesn’t recognize my log in and asks me to pick a plan.   How do I get peacock to recognize my xfinity peacock account?  Thanks 

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Updated 

9 hours ago

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XfinityQue

Official Employee

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424 Messages

9 hours ago

 

user_pf1rmq, hello there and thanks for reaching out. I understand the need of getting that entertainment activated and congratulations on your plan. Can I ask when did you sign up and get that plan? 

 

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