Visitor
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1 Message
Peacock Premium
I am a Diamond Member and my bill shows that "Peacock Premium" is included. When I go to rewards, it also shows that "Get Peacock Premium" has been redeemed.
I cannot get it to work - I have followed all the instructions and have chatted with customer service multiple times over the years to no avail.
I have been paying for the service which is absurd -- how do I go about getting what I'm supposed to get?!
XfinityRichard
Official Employee
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2.4K Messages
20 hours ago
Hi there, @user_p12851 Thanks for reaching out to us on the Forums! We know how frustrating it is to get that message when trying to redeem your Peacock award. We can certainly go over that with you. We noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forums is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message. Since you already sent a DM, we will continue to assist you there!-Richard
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