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joemonpa
1st Topic

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Wednesday, February 19th, 2025 8:43 PM

Peacock Premium

I am a Diamond Status member and am unable to access Peacock Premium even though the system indicates that it has been activated and I have signed into my Peacock account.

Question

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Updated 

1 month ago

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1

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XfinityEva

Official Employee

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1.6K Messages

2 months ago

We appreciate you taking the time to reach out and follow the troubleshooting steps for activating your account. We can further assist, please send us a direct message with your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

6

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Ljczar33

Frequent Visitor

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21 Messages

The same thing keeps happening to me as well. I activate it then a couple days later it tells me that I need a subscription. I just activated it again. We'll see how long it stays active this time. Very frustrating.

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2 months ago

0

XfinityVianney

Official Employee

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2.1K Messages

 

Ljczar33, 

Thank you for reaching out. I hope you are doing well, besides the headaches caused by your Peacock activation. I see you activated, but it keeps asking you to do so every couple of days. I'm sure that has not been easy to deal with. Does this happen on all your device, or just your X1 cable or Xumo device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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Ljczar33

Frequent Visitor

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21 Messages

It was happening on all devices but so far since activating a few days ago it has been good. Hopefully it stays that way and was just a small glitch of somesort.

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1 month ago

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XfinityGabriel

Official Employee

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2.2K Messages

 

Ljczar33, Sounds good. We will make sure to check back in with you on Friday to confirm the issue doesn't come back. In the meantime, do you have any additional questions or concerns for us? How are you enjoying the rest of the services?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

0

Ljczar33

Frequent Visitor

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21 Messages

Once again I go to check Peacock today and it tells me "subscribe to watch" I don't really want to have to keep activating this every couple of days. I thought as a diamond rewards member that this would stay activated for as long as I have xfinity. Can this be looked into?

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1 month ago

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