Frequent Visitor
•
18 Messages
Peacock Premium
Awhile back we were told that Peacock would no longer be part of any packages, however I was informed that since I had a certain high speed internet that I would be able to continue having it for 24 months. I'm pretty sure that was supposed to end sometime in 2025 but I'm not sure of what month it ends. I didn't think it was until later in the year because my monthly statement still says Peacock premium included. Currently I am asked to sign up whenever I've tried to watch something. Can this be looked into? The statement leads me to believe that I still have Peacock.
Thanks
XfinityJohnG
Official Employee
•
1.4K Messages
23 hours ago
Thank you for reaching out to us here @Ljczar33. I will be happy to check on any issue with the Peacock service from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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