@user_55c4ak Could you please send our team a direct message. Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window
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XfinityRaf
Official Employee
•
1.5K Messages
3 years ago
Good evening @user_55c4ak. How are you trying to access Peacock? Are you using an X1 box or the app on a device like a tablet/phone?
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