Peacock Premium Won't Activate/Customer Service Clueless

For at least the last 6 months, I have spent over 10 hours with your staff trying to figure out why I cannot activate this free to me service. I have a ticket number and have received multiple promises of investigations and callbacks that never happen. Clearly others have this problem. Xfinity has no viable access to Peacock to find out why this is happening. Customer Service has even given me money to activate an independent account but I cannot do so because Xfinity has co-opted the Peacock page on my system, directing me to sign in, which I cannot do. I pay a fortune for a triple play and this sort of substandard customer "service" with endless promises is unacceptable.