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brd234
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3 Messages

Wednesday, January 8th, 2025 12:59 AM

Peacock Premium With Xfinity Rewards

I am supposed to have Peacock Premium with my Xfinity rewards, but when I try to log in to Peacock, it tells me I need to subscribe. I have looked under my subscriptions, and it shows that I am subscribed to premium. 

Question

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Updated 

3 months ago

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XfinityMartyR

Official Employee

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2K Messages

3 months ago

 

brd234 Thank you for reaching out! You may need to go through the activation steps to ensure your Peacock Premium offer is active. To activate, click on this link: https://customer.xfinity.com/activate-peacock 
You will want to ensure you are signed in to your account as the Primary Xfinity User to complete activation. An Activate Now button at the top of your account will appear if the Peacock Premium offer isn’t activated. Simply follow the prompts, and you'll be directed to the Peacock site to finish activation.

 

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brd234

3 Messages

It shows that its my account is active but when I go to Peacock it wants me to subscribe and doesn't recognize my premium account.

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3 months ago

0

XfinityMartyR

Official Employee

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2K Messages

 

brd234 Thanks for the update! I would recommend clearing your cache, and cookies for your web browser which will log you out of the current Peacock Session. Then try the Peacock activation link again. You might also try another email address that you may have linked to your Xfinity account. Often times a 3rd party email address ends up being used to activate the Peacock Premium offer. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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brd234

3 Messages

I tried both of those things, and I still get the same results. 

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3 months ago

0

XfinityMartyR

Official Employee

 • 

2K Messages

 

brd234 Let's take a closer look at your account, we may need to enter a suppor ticket to have this investagated. Please send us a direct message. 
 

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

3 months ago

0

XfinityAlfonso

Official Employee

 • 

1.6K Messages

3 months ago

Hey brd234 we did post some updates for you on our 1-1 thread. We hope this helps. 

 

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