Visitor
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1 Message
Peacock Premium unable to work
I "activated" my peacock premium since I am a platinum member. It asked me to connect it to my peacock account, which I did.
Nothing happened. I am now not able to use peacock, because it says I have to pay, and my peacock premium benefit on xfinity shows as "active". When I try to unlink it, it says "oops, an error occurred". This error has been occurring for several days now.
Any help?
I reached out to a rep and they told me "just link you account to peacock" and weren't able to understand anything I said.
XfinityEricB
Official Employee
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3K Messages
8 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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