Peacock Premium shows as activated, but isn't working

I am a Diamond member, and just activated my Peacock Premium reward today. I received the activation email, followed the steps by providing my Xfinity log in info, then creating a Peacock account. Everything looked good, but then when I went to try to watch some shows, everything is locked. When I go into my Peacock account, it shows I'm not currently subscribed, and that I need to sign up for a $7.99 per month plan. I tried going back through the activation process, and it says "your Peacock account is already active". Any advice on how to actually get the free service? Thank you!

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Accepted Solution

XfinityRoberto

Official Employee

•

1.4K Messages

12 days ago

Hello and welcome to Comcast @user_68k4fs. I am sorry to hear that you are not able to access Peacock after activating the Diamond promotion offer. You are in the right place and we are happy to get this issue addressed for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

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Peacock Premium shows as activated, but isn't working

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