Peacock Premium Plus - how to upgrade

@phantomracer​ I tried that but have spent way too much time and I see no where on the Xfinity app to cancel Xfinity billing. 

@andyross​ thanks, I just found out...  sadly.  

At least you can get a human with Peacock chatting through Facebook. 

Hello Paul! Thank you for providing that information, we're happy to help. Please note that Platinum members are unable to add Premium Plus o their account with an active Xfinity offer. If you still would like Premium Plus you will need to sign up through Peacock and pay as normal for Peacock Premium Plus. If you need any additional assistance, please do not hesitate to reach out

Thanks for posting this…. I was also going around in circles trying to find this out….

Hello @user_a7cb01, thanks for reaching out for help with managing your peacock subscription. If you signed up for Peacock through your Xfinity X1 or Xfinity Flex TV Box, you’ll be billed by Xfinity, and you can manage your Peacock subscription plan through your TV Box! This includes viewing, upgrading, downgrading or canceling your subscription.

If you go here: https://www.xfinity.com/support/articles/peacock-manage-subscription, we have a helpful guide on how you can manage your peacock subscription though your Xfinity services. 

This is not a helpful reply. What do customers do when they do not have a TV box? This should be a simple thing. And yet, it's not. 

exactly, if you do not have their box, how do yo manage the subscription?

@airh0ps77 You can still sign up without a box! Follow the instructions here https://www.xfinity.com/support/articles/peacock-subscription-faqs for the offer you qualify for. Then manage the subscription on the Peacock website :). 

We can't manage through the Peacock site.  That's the whole point of this thread.  The Peacock site says we have to manage through Xfinity.  But, without any actual Xfinity cable or Flex box, we can't do that!  I just spent an hour on the phone with Xfinity trying to do this, and was just told at the end I needed to use a different email address to sign up for a new sub on Peacock if I want the ad free option.  This is ridiculous!