Peacock Premium Activation Email - 2025

Hi!

Background: We have Peacock Premium, have had it since it landed. As Diamond Level Reward customers we should have it included w/o cost. As Gig speed customers we should have had it included w/o cost for 2 years. There was supposed to be an activation banner (in the Rewards Section of our account) so we could redeem the Diamond Level coverage. That banner was missing for a long time & when it appeared it was non-functional. No redemption ever posted to our Rewards. But our bill said that we had Peacock Premium included for 2 years as Gig speed customers. 

I asked for help here in November 2023 & thanks to several customer service representatives our account was set for the Diamond Reward Peacock subscription (no cost). But nothing I could find ever reflected that specifically in our account. I assumed that the internal coding was OK - it probably is - even tho the billing details weren't. We've been enjoying Peacock ever since. No cost. 

However, a few days ago I received an email telling me to activate Peacock so we can continue our Gig speed reward subscription at no cost. Also, the Peacock Account page (in-app) says we need to activate. There's an "Activate" button in the email. Curious, I checked the Rewards page yesterday. Once again there's a Peacock Reward banner there but it's non-functional. I can only click to exit (which makes the banner go away). There's no Peacock Reward displayed with our other redeemed rewards. 

Here's my dilemma: Do I just leave everything alone and wait to see if Peacock stops working in a few days, then ask for help if it does? Or do I start clicking things now & risk creating a new problem? I don't want to re-activate the Gig speed reward if our account's internal coding is OK for the Diamond Level Reward. 

Advice?