1 Message
Peacock premium activatio
Going around in circles w all the "help/support" tools. Xfinity app says acct activated. App thru comcast app says pay extra for premium. This is the part where comcast is just ridiculous to deal with.
1 Message
Going around in circles w all the "help/support" tools. Xfinity app says acct activated. App thru comcast app says pay extra for premium. This is the part where comcast is just ridiculous to deal with.
XfinityRaul
Official Employee
•
1.8K Messages
4 days ago
@user_8vtokh Thank you for reaching out, Comcast and Peacock have been working to improve the activation experience, please try the following steps to see if you can access Peacock Premium.
Restart the activation steps from the beginning:
*Access the Xfinity Assistant from here: https://www.xfinity.com/xfinityassistant/
*Check for an "Activate Now" on banner that states "Your Peacock subscription is ready for activation". Click the banner if it appears, if it does not the Xfinity Reward may already be activated.
*If the banner was clicked, that should route you to the Peacock website to continue activation.
*You will then be promoted to enter your email and password associated with your Peacock account. Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00.
If there is no banner after accessing the Xfinity Assistant, the Xfinity Reward may already be activated.
*Go to https://www.peacocktv.com/ and click “Sign In”
*Enter email address and password associated with your Peacock account. This may be the same login as Xfinity, it may not be. If you have multiple email addresses, please try them all.
*Once logged, you can verify your Peacock subscription by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00
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