Wednesday, August 30th, 2023 12:02 AM
i never recieved offer in my rewards
6 months ago
Hello @user_928c4a, thank you for reaching out to us over our Community Forums. Depending on your level of service, you may be eligible for a Peacock offer. Please review the following article to see if you qualify, and steps to redeem.
@XfinityMartyR Hi. It"s not a problem of being qualified.It"s that I can"t get started until the offer for free peacock shows up in my rewards.So far that has not happened.
Have you accessed the offer via the Xfinity assistant? https://www.xfinity.com/chat/ Please go here, make sure you're logged in and see i a banner comes out for the offer.
I understand that the first step to the free peacock offer is to be notified in My Rewards to get the process started.I've have not made it to step 1 as no notification was or is not there.I would like to get the process started to enjoy the roadblocks that so many others have encountered in later steps.
@user_928c4a If you type in Peacock Premium Activation into Xfinity Assistant it should populate. Give that a try. If it doesn't work, send us a DM with your name and full address by doing the following:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message