Visitor
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3 Messages
Peacock offer still not working after a week
I’m a gig speed customer and have not been able to access my 2-year peacock offer for over a week. I have chatted with and spoke to several agents - a few of whom abruptly disconnected with me - to no avail. They even sent me on a wild goose chase with peacock themselves. Most of the time I’m told that I will receive a response within 1, 2, or four hours, but I’ve never received any information back in the past week. I’ve tried logging in on numerous browsers, numerous devices, numerous networks, all of which haven’t failed to show me the banner to subscribe and claim my offer. Some of the websites include Xfinity.com/account, /chat, /rewards, /reward, /assistant. None have worked. Any suggestions or solutions? Thank you.
XfinityJohnG
Official Employee
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1.1K Messages
1 year ago
Thank you very much for reaching out to us here today @user_a18d9d. I am very sorry to hear about your experience. That has been a known issue with that Peacock service. If you’re not seeing an activation banner on xfinity.com/account or at the https://www.xfinity.com/xfinityassistant/?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a site, it may be that your account isn’t current. You can check your account balance while in Xfinity Assistant and then try again. If your account is current, and you’re still not seeing the activation banner, please know we’re working to resolve this issue as quickly as possible.
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user_a18d9d
Visitor
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3 Messages
1 year ago
My account is current. I have always paid my bills on time. I also received notice that my on time payment was processed.
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XfinityJohnG
Official Employee
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1.1K Messages
1 year ago
Thank you for verifying that for us. If you are still not seeing that activation banner the engineering team is working on that problem as quickly as possible. If you would like to send me a direct message with your full name and address I can attempt to troubleshoot that for you from here.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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tebs1989
Visitor
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2 Messages
1 year ago
Hi,
Im experiencing something similar. I do see the banner on my Xfinity Assistant, but when I click the "Activate Now" button, it says:
Offer is not active
Sorry, there was an error.
Please, try again later.
Im a gig speed customer and I've also received the email with this offer.
Any help?
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user_10d4bd
Visitor
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1 Message
1 year ago
@XfinityJohnG That link for direct messaging does not work for me. I am having the same issues. My account is current and I am a customer with a qualifying plan and received the email with the offer. It sounds like an Xfinity problem, the link to activate redirects to "https://bp.fortumo.eu/error/?error_message=Offer%20is%20not%20active" and the page gives the message below:
Offer is not active
Sorry, there was an error.
Please, try again later.
If there is a fix, please post somewhere on this page, seems like a lot of customers are having the same issue.
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user_fnv7vi
1 Message
1 year ago
Every time I attempt to Activate your Peacock Premium service through Xfinity, Regardless of the email address I use, I constantly get the message " We were unable to link Peacock to your account. You may already have Peacock Premium which I clearly don't... I would love some actually assistance from someone at Xfinity or even Peacock, but it's a constant run-around...
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user_6fcdc3
Visitor
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2 Messages
9 months ago
Yes,, same for me... they send me emails on 'free peacock premium' I follow the instructions and just get the SIGN UP FOR 5.99 and want credit card info.. etc. Samo , Samo with Xfinity are the biggest liars on their products..
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dacr60
Contributor
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46 Messages
9 months ago
Has anyone been able to activate this Peacock Premium offer? I have been trying for several months. I just received yet another email from Xfinity telling me to "activate your Peacock Premium plan in 3 steps." I follow the instructions but receive a message EVERY time that it cannot be redeemed because my email is linked to a Peacock account. My monthly bill from Xfinity claims I am receiving Peacock Premium "at no extra cost" but this is not true. I am unable to access Peacock Premium and am told I need to subscribe at $5.99 per month Peacocktv.com.
Does anyone have a solution? Thank you.
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dacr60
Contributor
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46 Messages
9 months ago
I supposedly get Peacock Premium "at no cost" to me (on my monthly Xfinity bill). But this is what I see on peacocktv.com:
YOUR PLAN
UPGRADE PLAN
I have been unable to activate the Xfinity Reward for Peacock Premium for several months now. I am a Diamond member. Is there any way to actually get the free Peacock Premium that Xfinity claims I have? Any assistance would be appreciated. Thank you.
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