Peacock not working

Yes I have tried that.  Didn’t work 

Hmmm. user_xg82d4 

Can you try these steps and let me know if you were able to activate Peacock Premium?

1. Log in to your account on xfinity.com, then open Xfinity Assistant: xfinity.com/xfinityassistant
2. Click Activate Now on the banner that states, "Your Peacock subscription is ready for activation." If you don't see the banner, try typing in "Peacock Premium Activation".
3. You will be redirected to Peacock, so you will want to finish activation on the Peacock site.
Note: You must use the primary email address associated with your Xfinity ID to redeem this Peacock offer. If you use another email address, the system won’t recognize the offer as valid. 

After activating in the Xfinity Assistant, you will want to finish the set up via Peacock by doing the following:

1. Visit https://www.peacocktv.com/ and click “Sign In” 
2. Enter the email address and password associated with your Peacock account (this may be the same login as Xfinity, it may not be. If you have multiple email addresses, I would try them all. You can also select “I don’t know my password” if necessary.)
3. After signing in, you will be able to confirm if you have access to the site. (You can do additional double-checks on account as well by clicking “Account,” navigating to “Plans & Payment”, and confirming monthly charges = $0.00)

I activated it a while ago.  It had been working. Now I don’t even see anywhere on xfinity that says Peacock without paying for it with other services that I don’t want.  From searching these forums, the solution seems to be that someone at xfinity needs to deactivate my peacock account and then reactivate it and then it will work.  I’ve already spent over an hour on this and would like to avoid sitting on the phone all day so can someone there please deactivate and reactivate it for me?  Thanks!

user_xg82d4 Have you attempted to reach out to Peacock support? They are amazing. I included the link here. You will see the "Need Help?" option in the bottom right. That will load the up the chat window where you can speak directly with a Peacock rep.