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user_sgti4t
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Wednesday, September 4th, 2024 5:39 AM

peacock not working

I am subscribed to Peacock through Xfinity. On one X1 box, it doesn't recognize me as a subscriber and I can't view any of my Peacock programs. I have rebooted the box and still have the same issue. Peacock is fine on the other box. 

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2 months ago

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XfinitySara

Official Employee

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1.3K Messages

2 months ago

Hello and thank you for creating a post with your Peacock concerns, @user_sgti4t. I'm sorry to hear about the trouble you've had, and I would love to see what we can do to help if you're still experiencing issues! To clarify, was Peacock working on that TV Box before? Are the two TV Boxes you have the same model from what you can tell? Have you done any troubleshooting through the Xfinity App by chance?

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user_sgti4t

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Hi Sara, thank you so much for the response. The two boxes are not the same model but Peacock was working fine until about 10 days ago. I was able to resolve it the first time by doing an onscreen logout completely from Peacock.  Upstairs, which is the secondary box, if I use the voice control in the remote and ask for a show on Peacock, it goes right there and works flawlessly. Downstairs it tells me I need to purchase Peacock. I have tried to use the Xfinity app to resolve the issue and I can't find any support in the app for the problem. I would love to just talk to an Xfinity support rep but there are no phone numbers offered to call support. Any advice you have would be welcomed. 

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2 months ago

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XfinityShawn

Official Employee

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1K Messages

 

user_sgti4t Our team can look into this for you as we do appreciate you trying to troubleshoot on your end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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2 months ago

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