Peacock not linking

@user_0f7b51​  The reason peacock is just as worthless as Comcast/Xfinity is because they own peacock. It should be easy but they don’t care. Piss poor customer service! That’s why they have such a bad rating and no one I’ve ever met likes them. I wish they had competition but they are allowed to be a monopoly. I’m glad you responded and mentioned trying to delete your peacock to start fresh. I was just going to do that myself today! Now I know it won’t be worth it. I have been trying to get peacock to help me but they just keep telling me to do the things I’m telling them isn’t working. I guess we wait to see if we’ll get any help. 

So, the last time I spoke with an Xfinity rep, besides being told Premium wasn't free for me, which it is, he also had me get a comcast.net email which I didn't have, at the time that made since because it would help to link both accounts, but that still didn't work.  However, I just finished chatting with a Peacock representative who confirmed that I have 2 accounts, 1-Free one (under my personal email address) and 1-Premium (which is the comcast.net address), and she said she would merge the two so that I get the Premium Pass like I'm suppose to.  She said I will get an email when it's done.  Fingers crossed this finally works.  I'll keep you updated.

Hello there & thank you for reaching out to our team via our very own community!
We'd be happy to help with getting to the bottom of why your Peacock application isn't working as hoped for! We'd like to of course bring up some additional account details to see what we've got going on here! May I ask that you join us in direct messaging and please be sure to include your first and last name, and full-service address to get started! 


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I gave up trying to solve this issue with both Peacock and Xfinity, it shouldn't be this complicated.  I plugged the flex box up and it looks like I have access through that but I shouldn't need to use that if I have the app on my tv, but I'm tired of the back and forth, cancelling, resigning up, I was even charged for 1 month of service by Peacock because someone at Xfinity told me it was ok to enter my credit card info and that I wouldn't be charged....they were wrong, and for some reason every time Peacock sent a password reset or verification to my Xfinity email it never came through and that's a big part of the problem because I was unable to verify my email in order to link my account.  I'm done with this, it's exhausting.

@user_0f7b51​ thank you for letting me know how it’s been going for you. I have been emailing peacock back and forth for some time now and still haven’t got anything resolved. They finally asked for my phone number so they can call me to work the problem out and when I gave it to them they never called and then just asked for the email I used. Again I gave it and then they said they’ll work on it and let me know. Yeah right! I’ll probably never hear from them again. When I signed up for Xfinity they automatically gave me an email but used my personal email when taking all my info to give me internet services. I was being told I had to sign in using my Xfinity ID and password, which is not correct cause peacock asks for an email NOT an ID. They don’t even know what they are doing or how to fix issues. Oh, also they offered me 3 months free! Are you kidding me!? I’m suppose to be getting it for free, not just for 3 months. They are doing that so after the 3 months they can charge me. I won’t do it. Terrible company!