Peacock for platinum tier

I see my account have been recently updated to platinum tier. I understand I should now be eligible for peacock, however, its not showing under the rewards tab. How do I go about activating it?

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XfinityBenny

Official Employee

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1.3K Messages

2 days ago

@user_kzrgs8 Thanks for letting us know, and trying the first activation link. If you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock. Sign in with your Xfinity username and password to get started. Let us know the results.

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user_kzrgs8

Visitor

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2 Messages

Hi Benny, its says "We’re sorry, your account isn’t eligible for this Peacock offer."

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2 days ago

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XfinityBenny

Official Employee

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1.3K Messages

@user_kzrgs8 Got it, and thanks for trying. That and the main redemption http://xfinity.com/yoursubscriptions link are the only two ways to activate the reward. Refreshing the account won't work, but we have an escalation path to help ensure you can activate it and enjoy your reward :). I see you sent an unauthorized direct message. I'll authorize it and reply there so we can continue.

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2 days ago

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user_k0x9x9

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1 Message

13 hours ago

I'm having the same issue. What's the best way to get this fixed?

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user_kzrgs8

Peacock for platinum tier

XfinityBenny

user_kzrgs8

XfinityBenny

user_k0x9x9

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