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SpecK1
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Conversationalist

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21 Messages

03/15/2026 12:00 AM

Peacock Diamond member

Hello! I have a diamond rewards free peacock premium offer.  My current free peacock expires June 2026. How to I activate my diamond rewards offer when I already have peacock? Thank you!

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XfinityKam

Official Employee

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391 Messages

6 months ago

Hello @SpecK1 Thank you so much for being a Diamond member! In order to redeem any membership offers you would want to log in https://www.xfinity.com/membership. Please let me know if this helps. 

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SpecK1

Regular Visitor

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21 Messages

Thanks for your response! It does not allow me the option to activate.  I think it’s because I already peacock, but only until June 2026.  How do I go about claiming the diamond reward if I currently have peacock? 

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6 months ago

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XfinityAlyssaA

Official Employee

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3K Messages

You may need to reclaim the reward via our online portal @SpecK1. To confirm, do you currently have it through a Gigabit promotion? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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SpecK1

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21 Messages

I tried doing it through my Xfinity app which is where I initially saw the offer.  It does not give me an option to activate. I’m not sure what promotion I have, but it expires June 2026.  I just don’t want to miss out on the diamond rewards! 

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6 months ago

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XfinityMatthew

Official Employee

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2.2K Messages

You should not be at risk for missing it as the diamond tier always qualifies for it. There have been some redemption issues recently, but worst case we can escalate it. Can you check https://www.xfinity.com/yoursubscriptions and let me know what it says for Peacock there?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 months ago

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SpecK1

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21 Messages

Hello! It shows Peacock Premium, price included, status active. My bill states “

Peacock Premium Included $0.00

At No Extra Cost ($10.99/mo. Value) For 24 Months Then Regular Rates Apply If You

Choose To Continue Service.

The end date of your promotion is Jun 24, 2026”

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6 months ago

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cruzsr

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1 Message

1 hour ago

I am also having issues activating my Diamond member Peacock offer. I have gone through my subscriptions and it does not appear there. I also tried to access the URL within the email I received and that link brings me to the membership benefits landing page, where the offer is not listed. Can someone at Xfinity please assist?

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