Visitor
•
2 Messages
Peacock asking me to sign up and pay for a peacock plan but.....
Peacock asking me to sign up and pay for a peacock plan but on June 2, 2023, I received an email from Xfinity saying that:
"We recently announced that Peacock Premium would no longer be included with your Xfinity service. Today, we’re excited to share that beginning June 26, 2023, your gig-speed internet from Xfinity will include Peacock Premium at no extra cost for two years through June 25, 2025."
Why am I being asked to sign up for a peacock subscription plan?
XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, I can take a look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
1
0
Again
Expert
•
30.9K Messages
1 year ago
Moved to Channels and Programming as this is not Accessibility/disability related.
0
user_c30f38
Visitor
•
1 Message
1 year ago
I am having the same issue since July 11, I have texted or spoken with too many reps. On July 12 an escalation ticket, ECM [Edited: "Personal Information"], was created for me. As I have heard nothing since I tried to follow-up per the email provided with the ticket number. First the link was bad. It picked u the period as part of the link so I got an error message. Once I figured that out it put me into the Xfinity chat bot. That transferred me through several reps, none of whom based on the replies looked at my ticket or understood the issue. A tech to my home wouldn't help. One of them must have set up a CB as a rep called me shortly after, she was from Comcast business and couldn't help. She transferred me to residential rep, who located the ticket. He told me resolution was scheduled for the 19th? when i asked how they were sure of the date since it was an issue with the rewards page, I was told to ask the tech when he came.
This is not a tech issue. Has anyone else managed to get this resolved? The one work around I was given on July 11, got me to Peacock but it wanted me to subscribe and Pay. I want my free offer.
(edited)
0
sheryltoo66
Contributor
•
47 Messages
1 year ago
I have this same issue. Has anyone figured out how we can access our free Peacock account on a computer?
1
tallbarb
Frequent Visitor
•
13 Messages
1 year ago
I did all of this and got the congrats message that Peacock is activated but I still get asked to subscribe....now what??
1