Peacock Activation

I am trying to activate Peacock Premium from an Xfinity or NOW promotional offer. I am getting an error that says "Your Xfinity account is already linked to another Peacock account" which is not the case—it's the same account.

Would appreciate help on the backend to resolve!

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user_jg7bwc

Visitor

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5 Messages

2 months ago

Fixed it myself. Go to https://www.peacocktv.com/help/get-in-touch/technical-assistance/account-troubleshooting and chat with a support agent. Apparently the fix through Xfinity requires an engineering change. Peacock support fixed it in 30s.

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XfinityVictor

Official Employee

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2.4K Messages

2 months ago

user_jg7bwc Hello, are you still having issues with your Peacock account?

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user_jg7bwc

Visitor

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5 Messages

Yep! It fails at the same step every time.

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2 months ago

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XfinityJeffB

Official Employee

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528 Messages

Thank you for verifying that for us, to proceed, we will need to get some account information best kept private.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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