Peacock activation issues

Thank you for replying to my message, although the fact that I sent this message on Monday evening and there wasn’t a reply until Thursday morning adds to my frustration with Xfinity and this issue.

To answer your question, I tried every troubleshooting step that was given to me from the multiple texts and chats I had with both Xfinity and Peacock, from the phone call I had with Xfinity that led to a technician coming to my house – he wasn’t able to do anything other than suggest I visit an Xfinity store for an activation code – which lead to two separate hour long visits to my local Xfinity store where I got some follow up from the first staff person I worked with and no response at all from the second staff member I worked with. The first staff member did generate a ticket number #ECM0011682020, but ultimately did not follow up when their troubleshooting help didn’t work.  All of this then led me to find this forum where I posted the message about my issue.

Also, the fact that I had been contacting Xfinity repeatedly over the course of two weeks with the same issue didn’t escalate my problem to a high-level support person is quite surprising.  I believe that if one person had been dedicated to looking into this matter, it could have been solved in a timely and efficient fashion.  However, no one I spoke with, either over text, phone, or in person seemed to want to take care to provide that service.  This is the textbook definition of poor customer service.

This has all amounted to approximately 8-10 hours of my valuable time and I decided to stop trying to work with Xfinity to fix the problem and have now gone to Peacock and set up an account directly with them.  As I was getting Peacock for $0.00 a month as part of a promotion for having gigabit service, the saying ‘there is no such thing as a free lunch’ really does apply here, in that there is no such thing as free Peacock when it comes to Xfinity and having customer service support to try and troubleshoot why the services aren’t connecting.  As it is, having to set up an account with Peacock directly will cost me an additional $40 over what I would have eventually paid if Xfinity could have fixed this issue for me.

We have been Xfinity/Comcast customers for almost 30 years now and this is the first time I can say that the brand has lived up to its bad reputation for customer service for us.  Usually, we have not had any problems.  Again, I appreciate your reply, but in this case, it is too little, too late.

Regards - @user_90fkbe