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user_b1148e
20th Anniversary celebration
1st Topic

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2 Messages

Tuesday, August 6th, 2024 4:49 PM

Paramount+

Having an issue with Paramount+ ONLY with the movie IF. My parents have tried and received the same error "Uh-oh. An error has occurred, but we're working on fixing it. We'll be up and running again shortly!" It's been a few days though. Other content will play. Anyone else experiencing this issue? 

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2 months ago

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XfinityOrlandoM

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1.4K Messages

3 months ago

@user_b1148e

 

Thanks for reaching out to us this link https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app  has great information on troubleshooting your TV services, let me know if this information is helpful in resolving your TV issues with the paramount plus network

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user_b1148e

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2 Messages

Thanks, I had already read that and no, it did not fix the issue.  The issue was only impacting the movie IF.  I was able to watch it on MGM+.

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3 months ago

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XfinityBenjaminM

Official Employee

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1.5K Messages

 

user_b1148e Thank you for letting us know and we are sorry you weren't able to watch it how you originally wanted. If you experience any other issues like this, please reach out as needed.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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