3 Messages
Paramount Plus Problems
This past week, I started getting an error message most of the time when trying to stream PP+ content through my DVR.
The error message is:
"Uh-oh. An error has occurred, but we're working on fixing it. We'll be up and running again shortly!"
There is an Ok button at the end, but it does not work. The screen freezes, so I have to exit the app to get anything to work.
I've read through past reports of this same issue, and there seems to be an ongoing issue between Comcast and PP+. FYI, I had no problems the first couple of months, but now it's every time.
I have no problems if I bypass Comcast and access the app directly through my smart TV. I can also select the content I want to stream through On Demand and launch PP+ that way without a problem.
I just want it to work the way it has for the first 2 months. Launch the app. Pick what I want to stream. Watch it.
Help please.
XfinityPaula
Official Employee
•
1.2K Messages
4 months ago
@user_fw5i6q Hi there! Thank you for sharing this experience with us for the paramount + app. I'm sorry that it's not working as it should through the DVR. I know this can cause a hiccup in smoothly moving from one app and service to another. I checked with our repair team, and they are not currently reporting an issue specific to Xfinity DVR and paramount app, but let's investigate to have this corrected! Please send us a direct message with your name and service address.
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