Visitor
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3 Messages
paramount+ app is signed out
I had access to paramount + app through comcast up until 2 weeks ago and now it's asking me to sign in and pay. My xfinity bill states i am paying for the channel. What happened? How do I get back in?
XfinityKei
Official Employee
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2.7K Messages
1 hour ago
@user_s1wbbc I can certainly check and confirm what we have for your Paramount + subscription. Can you tell us where you're accessing? Is it through an app on a device or through your cable box?
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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