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user_h46cui
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Monday, June 29th, 2026 2:48 AM

Paramount+ and Showtime through Xfinity

Strange that I can watch a show live on Paramount + with Showtime through Xfinity but can’t get into it via On Demand. I’m specifically talking about The Agency’s new season. I just viewed my bill and am paying for it. Per the previous posts, sounds like I need to cancel through Xfinity and subs through Paramount plus?  How about through Amazon Prime?  

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21 days ago

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XfinityChelseaB

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29 days ago

Hello @user_h46cui, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Are you still running into this issue? We aren't seeing anything on our side and there is no issues to watch the program from the on demand option. 

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user_h46cui

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Yes, it doesn’t work. Xfinity is not listed on the drop down menu to sign in. I also tried using password for Xfinity to sign in, didn’t work either. 

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29 days ago

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XfinityRoberto

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Thank you so much for the update. When you say you are trying to view it via on demand, are you trying to view it via an Xfinity TV box on demand, Roku, Firestick, tablet/smartphone?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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user_h46cui

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Sorry was out of town. A regular tv with Xfinity Xi6A cable box. We’ve paid for Showtime for a long time. We can get Showtime with Paramount Plus “live”, just not on demand. I’ve read all the past posts about this issue and it seems that Xfinity needs to be on the list with the other providers or we have to subscribe independently. Once I know which of those two it will be, I can make a decision. Thank you. 

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23 days ago

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XfinityGabriel

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3.4K Messages

 

user_h46cui,

Thank you for getting back to us, and I hope you had a great trip. I appreciate you sharing those additional details. To clarify, if you subscribe to SHOWTIME through Xfinity, access to the Paramount+ with SHOWTIME app's On Demand library is not included. Following changes that took effect on June 11, 2024, customers who subscribe to SHOWTIME through Xfinity can continue to access SHOWTIME programming through their Xfinity service, but access to Paramount+ with SHOWTIME On Demand content would require a separate Paramount+ with SHOWTIME subscription.

 

Based on what you've described, this would explain why you're able to view the live SHOWTIME channels but not access the On Demand content within the Paramount+ app. We understand that's not the answer you were hoping for, but we wanted to provide clarity so you can decide which option works best for you moving forward. Please let us know if you have any other questions, and we'll be happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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21 days ago

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