Visitor
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1 Message
Paramont error code apps 04036
I believe the error code eminates from a weak Wi-Fi connection. Rebooting router and cable box will not fix the issue. If tv is closer to router station, Paramont will load. Further tv is from router, issues will occur. Maybe a Wi-Fi pod boosting signal will help.
tbill1
Contributor
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652 Messages
2 years ago
My situation disproves your theory. I have 5 boxes and the 3 main ones have the 04036 error code. 2 of these boxes are 10 feet from my router on the 2nd floor of my house.
A mini box (XiD-P) where Paramount + loads every time is on the first floor a 100 feet from the router.
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XfinityKei
Official Employee
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1.1K Messages
2 years ago
Hi @user_f1272e, Thanks for reaching out about your Paramount error. You've come to the right place for help! From the sound of things you may have a dead spot. We offer some amazing xFi pods to extend the signal and cover those dead spots! I have one myself. I have the link that goes over our frequently asked questions https://www.xfinity.com/support/articles/xfi-pods-faqs
This link goes over how to buy them https://www.xfinity.com/learn/internet-service/wifi/xfi-pod. You're more than welcome to purchase your own Wi-Fi extender as well.
Are you only having an issue with the Paramount network?
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