U

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1 Message

Wednesday, December 21st, 2022 10:07 PM

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Paramont error code apps 04036

I believe the error code eminates from a weak Wi-Fi connection. Rebooting router and cable box will not fix the issue. If tv is closer to router station, Paramont will load. Further tv is from router, issues will occur. Maybe a Wi-Fi pod boosting signal will help. 

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Contributor

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597 Messages

2 years ago

My situation disproves your theory.  I have 5 boxes and the 3 main ones have the 04036 error code.  2 of these boxes are 10 feet from my router on the 2nd floor of my house. 

A mini box (XiD-P)  where Paramount + loads every time is on the first floor a 100 feet from the router.

Official Employee

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836 Messages

2 years ago

Hi @user_f1272e, Thanks for reaching out about your Paramount error. You've come to the right place for help! From the sound of things you may have a dead spot. We offer some amazing xFi pods to extend the signal and cover those dead spots! I have one myself. I have the link that goes over our frequently asked questions https://www.xfinity.com/support/articles/xfi-pods-faqs

 

This link goes over how to buy them https://www.xfinity.com/learn/internet-service/wifi/xfi-pod. You're more than welcome to purchase your own Wi-Fi extender as well. 

 

Are you only having an issue with the Paramount network?

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