Visitor
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2 Messages
Our xfinity programming disconnects
Hi: Our TV transmission Disconnects many times per week then showing a message to check our signal entry and reboot if necessary. First the TV freezes, then it goes dark followed by the message. The TV transmission may return spontaneously on occasion after 10-20 minutes of silent darkness. Please help, we want to prevent these interruptions.
user_bhmxq7
Visitor
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2 Messages
2 days ago
Our TV transmission shuts down spontaneously frequently. First it freezes, then xfinity sends a message to check connection and then it goes dark and silent. Sometimes the transmission returns spontaneously after 10-20 minutes of nothing. It also returns on occasion after rebooting. Help us prevent these annoying interruptions.
Thanks
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XfinityAdrienne
Official Employee
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2.3K Messages
1 hour ago
Good Morning, @user_bhmxq7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your TV services, it certainly is not what we want for our customers. Can you share with us some troubleshooting steps you have completed? If you are connected via HDMI, have you replaced the HDMI cord? Please let us know.
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