One missing channel - Bally Sports North
I am unable to access Bally Sports North on my TV. I can access it through the xfinity app as well as the xfinity web site. I can even access the Bally Sports North alternate channel, but when I try to go to channel 28 (standard def) or 402 (high def) it says that this channel is not currently available and to change the channel and try again. It gives an error code of XRE - 03062. This is on my main box as well as my secondary box.
I did a system refresh, unplugged and plugged in and a system restart and nothing changed. When I called in, they asked me to do the same things and then asked me to start disconnecting cables. I asked, "if every single channel I have is working except one, how could it possibly be a cable/connection issue?"
The tech checked everything on his end and nothing changed. He scheduled a tech to come out to look at it but I don't know what he could see that's different.
Has anyone experienced anything like this that might have a solution?