Visitor
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2 Messages
One missing channel - Bally Sports North
I am unable to access Bally Sports North on my TV. I can access it through the xfinity app as well as the xfinity web site. I can even access the Bally Sports North alternate channel, but when I try to go to channel 28 (standard def) or 402 (high def) it says that this channel is not currently available and to change the channel and try again. It gives an error code of XRE - 03062. This is on my main box as well as my secondary box.
I did a system refresh, unplugged and plugged in and a system restart and nothing changed. When I called in, they asked me to do the same things and then asked me to start disconnecting cables. I asked, "if every single channel I have is working except one, how could it possibly be a cable/connection issue?"
The tech checked everything on his end and nothing changed. He scheduled a tech to come out to look at it but I don't know what he could see that's different.
Has anyone experienced anything like this that might have a solution?
Thanks.
ThatDonGuy
Problem Solver
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833 Messages
4 years ago
My first thought is, you live in/near two different "regional sports network zones" and Comcast doesn't want you to access the one outside of your area - but then, why would you have access to it online (as well as the alternate channel)?
Do you get any other regional sports channels (e.g. Bally Sports Detroit)?
Can you watch Twins games on the app version of Bally Sports North?
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CCAlisha
Problem Solver
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571 Messages
4 years ago
Hi, @drsmith174 I am so sorry you're having troubles watching Bally Sports North! Typically, this error is fixed by a simple box restart. If we are unable to fix from a restart we may need to send out a tech to review signals coming to your home as well as check the channel for noise. I would gladly follow up with you after your tech visit to check on how it went. Please send us a direct message with your full name and address to assist.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3BhDSHn
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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