jrloo's profile

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2 Messages

Wednesday, September 4th, 2024 6:00 PM

One channel missing

We have two tvs in our home but a channel found on one TV is suddenly missing on the other.

Official Employee

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1.4K Messages

2 months ago

@jrloo

Thanks for reaching out to us are the cable boxes two different kinds of cable boxes ask depending on your cable box if you have one of our older digital transmitters https://www.xfinity.com/support/articles/dta-self-installation-kit-overview  not all your channels will be accessible as they are on the X1 cable boxes https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

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