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user_nzt3mk
1st Topic

1 Message

Friday, April 4th, 2025

one channel freezing, skipping, and blacking out.

why does one channel Fan duel Sports Network Ohio Freeze, go black and go back a few seconds in the video then skip forward.  I have performed the built in reset, I have unplugged everything and waited 15 minutes, plugged everything back in and same experience.  Called the support number and automated support performed a reset of the cable box no change.

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8 days ago

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XfinityMartyR

Official Employee

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2.6K Messages

6 months ago

 

user_nzt3mk Thanks for reaching out! Are you still having the same issue?

 

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user_tdgzg2

Visitor

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1 Message

10 days ago

I am experiencing same, same troubleshooting as above

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XfinityJon

Official Employee

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615 Messages

Good afternoon user_tdgzg2. Are you still experiencing issues with this channel? I certainly appreciate the troubleshooting you have completed so far. I would be happy to assist further. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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