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user_5ve8dm
1st Topic

1 Message

Friday, September 13th, 2024 10:52 AM

NOW TV channel removals

The Weather Channel and Food Network now gone on NOW TV live lineup and Xfinity Stream.  Live chat forwarded me to a call from the NOW TV support team that said it was an network outage and would be about 30 minutes….that was 2 days ago.  Anyone else have this issue and is there an actual answer to why within 5 minutes of changing tvs in my house, they disappeared?

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6 hours ago

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user_mw5gp9

1 Message

2 months ago

All of my original channels are gone - History, Science, etc.

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XfinityThomasC

Official Employee

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2K Messages

Hello, @user_mw5gp9 are you still missing channels? Please tell us what troubleshooting steps you takes so far, so we can further assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_sajexb

2 Messages

2 months ago

I'm having the same issues. It shows but then says there is an error.

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user_lf29s4

2 Messages

2 months ago

Having the same issue. Many of the Channels are missing. For example HGTV, Magnolia and Hallmark channels.

The channels were available on Wednesday, September 11, 2024 and were unavailable on Thursday, September 12, 2024.

In my attempt to access a channel I get a screen with a QR code. I go to the Code and get another message saying cannot complete the order.

I tried using Xfinity Assistance and get a "I'm sorry something went wrong" message.  

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user_lf29s4

2 Messages

I now have access to the channels. I am not sure why or how. However, I unplugged the XUMO Box and plugged it back in and the channels are now available. 

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2 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

user_lf29s4 Awesome, thanks for the update! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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user_9jfmol

1 Message

2 months ago

I’m having the same issue. No Hallmark, HGTV, Food Network, etc. They’re all gone. But they were available earlier this week since I was able to DVR shows. 

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XfinityAlyssaA

Official Employee

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1.7K Messages

Good evening @user_9jfmol, and thank you for taking the time to reach out on our Community Forums, we appreciate it and hope you are otherwise having a wonderful weekend so far. I'm sorry to hear that you are having the same issue and your Hallmark, HGTV and Food Network channels are gone and assure you that our team is here to help. We apologize for the frustrations and would be happy to try to run through some troubleshooting steps. May I ask if you are experiencing this issue on multiple devices or one in particular? Have you attempted any troubleshooting steps so far such as restarting your device? What type of device are you using to access your channels? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityChristy

Official Employee

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1.6K Messages

2 months ago

 

user_5ve8dm Hello and thank you for reaching out via our Xfinity Community Forums. I can completely understand your frustration with The Weather Channel and Food Network disappearing from your NOW TV lineup, especially after being told it was a network outage. I appreciate your patience—two days without your channels is definitely not what we want for you.

 

Both The Weather Channel and Food Network are still part of the NOW TV lineup, so this issue sounds like it could be something more specific to your account or device setup. Just to clarify, are you experiencing this on all your devices, or is it isolated to certain TVs in your home? Have you had a chance to make sure that the device you are streaming on is connected to your home network? 

 

We want to get this resolved for you, and I’m here to help every step of the way!

 

 

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Lou1338

1 Message

1 month ago

Today is October 3. Up until Oct 1, I have also lost Channels. I have completely unplugged my "Now" box and then restarted it and still missing channels. All of my favorite channels have disappeared and the only "Recent" channels are from yesterday (10/2). Prior to yesterday, I had been glued to The Weather Channel but it is no longer in my lineup along with several other channels.

1

XfinityMarcus

Official Employee

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983 Messages

Lou1338 thanks for taking the time to reach out today via Community Forums. Are you still unable to access your channels?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_he87v8

1 Message

2 days ago

November 9, 2024

I signed up for NOW tv and got the channels like History, Discovery and Science to name a few. Now today November 10th all the original channel listings that included the History channel, Discovery Channel, Science Channel have been replaced With an all new TV listing none of the channels in the original listing on the 9th or no longer in the live tv listings. 

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XfinityBenjaminM

Official Employee

 • 

1.6K Messages

 

user_he87v8 Hello! Thank you for reaching out to us here on our Community Forum. Please send a Direct Message with your full name and address so that we can investigate this further. Here are instructions on how to DM us if you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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