1 Message
not able to use peacock premium
am a platinum member, was happily signed into peacock premium, was downgraded to a trial/free account once it was no longer included
when i go to my rewards page it says its been claimed but doesn't show a banner to redeem and i never got the email
Accepted Solution
XfinityAlfonso
Official Employee
•
1K Messages
1 year ago
Good Evening @user_635b53 thank you for reaching out and letting us know you are unable to redeem or access Peacock Premium.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and we'll be happy to help.
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