No TV Channels

just rebooted both boxes.  same message appears    This channel requires a subscription.     shows on all channels.

experiencing the same issues here

same issue!!!!!!!!! what is going on with Xfinity?

Same here... zip code 20782

@XfinitySara​ originally all the channels told me to subscribe, I already pay for this service. So like I said I reinstalled but every channel I watch is gone. Hallmark the weather Channel, lifetime, more

Thank you for confirming, @user_sxvsy6. We're learning that this is a known/reported issue already being worked on by our engineering team! We appreciate all who have reached out to report the subscription error coming up on subscribed-to channels, and we'll keep an eye on things from this end so that we can share any updates as they become available. Your patience is greatly appreciated!

I am also experiencing the same problems!

@XfinitySara​ When will this get resolved/fixed?

@XfinitySara​ 

thank you for posting. I’m experiencing the same. Any estimated time? There is football tonight we are hoping to watch 

@user_sxvsy6​ they tried that twice it doesn't work 

I’ve been dealing with this subscription issue all day. It’s evening now and still not able to get to the local channels. So frustrating.

@user_132d83 Welcome to our community forum and I'm sorry to hear about the issues you've been experiencing with your TV channels. We'll stick with you here until you confirm everything is working properly :). Are you trying to view content through a cable box or the stream app? What troubleshooting steps have you tried so far? 

Hello wolfdalewarrior, I'd love a chance to help with your TV issues. To help me determine the best troubleshooting steps and direct resolution, can you please provide some additional details regarding what you're experiencing? 

Same problem in [Edited: Personal Information]

user_qt85ly thank you for using the Community Forums page to reach out. I understand the importance of access to your favorite programs. I assure you we absolutely respond to consumers through this platform and recommend you reaching out this way for all future questions/concerns.

Thank you for reaching out to us @user_uc1b8m! Our awesome engineers have informed our team restarting the box should resolve this issue within 15 minutes. Please:

1. Press the A button on your remote control to access the Help menu.
2. Press the OK button to select the Restart tile.
3. Press the OK button again to select Restart.
4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps. 

Greetings, @user_85000b! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Having the issue now. I was on a different TV with a box and got the channel fine. Went to a different room that has streaming and the same channel I was watching now says Subscription Required::12012  Can't get ahold of anyone, even through the chat assistant. Pay too much for this service to continually have issues that I can't get anyone to resolve. When is this going to be fixed?

Greetings, @user_84tau3! I'm sorry to hear you're having these issues with your lineup, but we can get this taken care of.

Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we can look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Have you tried to do a system refresh? 

Performing a System Refresh on X1

1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
2. Highlight the System Refresh tile, and press OK.
3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
5. The X1 Welcome screen will appear after the TV Box restarts.
6. Once the System Refresh has been completed, your TV Box will return to live TV.