no tv channels but artificial unintelligence says there's no issues

Can someone get with me to help figure out why I have no channels?  The automated support doesn't seem to be able to get past restarting the box.  Well, I've already done that but it's a TIVO box.  Automated response also says there are no issues in my area but here I am with a black screen. There seems to be absolutely no way to actually talk to a real person & this situation seems to need it.  I get the need for profits but this whole automated system is an absolute joke!!!