No sound for broadcast on ch 188

Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? - Victor

Initially ran the System Refreah function which did not fix the problem. I then google the problem and found others having the same issue so I posted a message. Today the NBC ch188 is working correctly and the audio audible. However, did notice that the audio description where on, which I did not know was even available, so found you can turn it off by saying "audio description" into the remote and that worked. So we are all ok at the moment.