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veggienut
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07/28/2026 3:10 PM

No Picture or Sounds on NBC and ABC

What's going on with these channels? I missed Jenna's show near the end. This has been going on for at least 30 minutes. And now I'm missing The View.

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12 hours ago

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veggienut

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2 months ago

I am able to get ABC on my computer, but not my TV. What's going on? Also, in able to get NBC on my computer as well.

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XfinityDena

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Thank you for reaching out @veggienut I am sorry to hear about sound issues. Have you tried any troubleshooting? I recommend rebooting your modem and then the cable box to see if that resolves the issue. 

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2 months ago

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veggienut

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I'm just now seeing this message. 

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12 hours ago

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XfinityJohnG

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Thank you very much for checking on that from your end. I will be happy to take a look at the service and any signal issues from our end for you. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 hours ago

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