Friday, November 4th, 2022 12:07 AM
NHL Center Ice is not working on any of their channels. System refresh has done nothing. Can't get anyone to call me back. Anyone else having the same problem? Not a happy customer.
3 months ago
I just got home trying to watch capitals. Nope out again!
@user_b790b4 had to watch my Redwings on my phone, but they beat your Caps. Hope we both get this resolved soon
Hey there @user_dcc88b! I am sorry to hear that you are experiencing issues with NHL Center Ice. Can you please send us a DM so we can troubleshoot?
Click "Sign In" if necessary• Click the "Peer to peer chat" icon• Click the "New message" (pencil and paper) icon• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line• Type your message in the text area near the bottom of the window• Press Enter to send it
Same in Charleston sc
Tried to call. 45 minute wait. Oh well. Sounds like a system problem. Streaming on my phone is working just no tv. Ugh
We are experiencing the same issue and have spent 5-6 hours with customer support over a few weeks! It’s absolutely awful support!
error code 03121, couldnt watch any game last night Nov 3rd, last week on phone for 2 hours trying to get help
@Izerman Hello! Thank you for reaching out to us here on our Community Forums page. We are sorry that you are still having issues with NHL Center Ice. Can you please send us a Private Message with your full name and address? Here are some instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
We look forward to speaking to you there.
Same in Massachusetts
Same in Georgia , just quit working
No service in Pittsburgh either.
Spoke to someone in customer service who said that Xfinity was having some kind of system upgrade and there would be issues over the next couple of weeks. She also said that I'd get credit for the period of time that the service is out.
Honestly, I don't believe any of it. She was definitely overseas and didn't seem to even understand what NHL Center Ice is.
Have had this problem for last 2 weeks