1 Message
No MASN!!!!
Unbelievable! When I switched plans MASN was included in the package. I even asked the representative to make sure it was included. Imagine my surprise when I went to watch the ballgame and it wasn't included. Now, if I want to watch, I have to pay even more money and change plans again! You need to offer better discounts to your loyal customer rather then just new customers. Oh and no more discount for having Xfinity mobile unless I want to add an additional phone that isn't needed. CRAZY!
XfinityJamesC
Official Employee
•
1.5K Messages
6 months ago
Greetings, @user_51fkv3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you ended up losing a channel that was important to you, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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