pastiche's profile

New Poster


4 Messages

Tue, Jan 25, 2022 4:28 PM

No HBO/Showtime on Xfinity Stream

I need some assistance solving a problem I've caused for myself.

On Sunday, I was looking for a way to reduce my bill, and I thought I'd try subscribing to HBO and Showtime directly, via their apps, rather than via Comcast.  I cancelled my Comcast subscriptions to both channels at that time.

By Monday(!), I'd realized that the direct subscriptions were a dealbreaker since I couldn't DVR shows (using my TiVo w/ Comcast CableCard.)  I cancelled the direct subscriptions, and re-subscribed to both via Comcast.

All HBO and Showtime channels were immediately available again via the TiVo w/ CableCard, as expected.  Via the Xfinity Stream app, which I use for OnDemand, I'm still unable to watch HBO or Showtime.  I've tried Xfinity Stream on Roku, iPad, and in a web browser.  When I choose an HBO or Showtime show, it asks me to subscribe... which I'm unable to do, since I've already re-subscribed.

So, yeah, I really messed things up!  I'm hoping someone can point me at a fix.  Thank you in advance!

Accepted Solution

New Poster


4 Messages

4 m ago

Apparently, this is a problem that solves itself after being left alone for a day.

Everything is working as-expected, by CableCard, by app, and via the website, now.

Official Employee


614 Messages

Hi, @pastiche! Welcome to the XFINITY Forums page. I am happy to see you back with us and enjoying HBO and Showtime OnDemand content via the Xfinity Stream app. I just love that app. We wanted to check in with you today to see if everything is still working well for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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