No channels are working

I am not getting any channels. All channels say this requires subscription. I've reset the cable box 3 times. What can I do to fix this? How can I speak to a Rep?

Responses

U

user_jpq3wg

1 Message

3 months ago

I am seeing the same thing

1

XfinityShawn

Official Employee

•

1.1K Messages

user_jpq3wg Are you seeing this on the cable box/ TV or on our Xfinity Stream app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

U

user_yvge43

1 Message

3 months ago

Same! I've been looking for the channels all day and nothing! This is ridiculous!

0

U

user_qyfz3c

1 Message

3 months ago

Same with me… for the amount of $$$$ I pay a credit better be issued!!!!!!

1

0

XfinityThomasC

Official Employee

•

2.1K Messages

Hello, @user_qyfz3c are you still experiencing this issue? We have some recommended solutions based on whether you have an X1 TV box or Streaming through the app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

XfinityMarcus

Official Employee

•

1.1K Messages

3 months ago

user_prkxpx Let's make sure you have access to your favorite programs when you need it most. Are you still unable to access channels?

0

Channels and Programming

user_prkxpx

No channels are working

Was this helpful?

user_jpq3wg

XfinityShawn

user_yvge43

user_qyfz3c

XfinityThomasC

XfinityMarcus

New to the Community?