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Visitor

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2 Messages

Sunday, April 11th, 2021 12:55 AM

Closed

NHL Center Ice stutters, stops

all season, most every game - the sound or sound+picture stops for a few seconds every few minutes. maddening. what are we paying for? is this a universal problem with Center Ice or just my house or? 

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Contributor

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93 Messages

4 years ago

It is not just your house as many of us have complained on this for some time in a number of different threads but seemingly Comcast has no answer or a resolution to this. It is totally frustrating as we are paying extra for this sports package. And the same thing happens with Extra Innings.    

Official Employee

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800 Messages

Hi @user_61ee25 and @seattle4sports, I'm sorry to hear that you're both having issues with NHL (and MLB, it sounds like). Have you already checked to see if the coaxial cable unkinked and unbent? Are the connections at either end snug, but not super tight? Is there a splitter on the line inside? Do you see any damage, fraying or corrosion on connections? Are there any other channels that are having issues? Any error messages that pop up? 

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Contributor

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134 Messages

4 years ago

Yep, problems with MLB Extra Innings here too. Very frustrating!

Visitor

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7 Messages

4 years ago

I'm just going to post on all the threads with these problems.

Oregon - first time I've ordered an add on package - MLB EI - watching live seems to be fine but the cloud recordings just don't function.  Skipping portions of games and every game I've tried to watch from the recording stops somewhere in the middle of the game and then is irretrievable.  Last night I recorded the LAD-SD game from both feeds and they both stopped in the bottom of the second then I was able to watch the rest of the game live but in real time it was in the 7th so the 2nd to 7th was lost to me.

Definitely an issue with the cloud recordings and not the boxes or connections and is also a problem with (judging from other posts) NBA and NHL.  There is also a post from a year ago with problems with the cricket channel recordings disappearing, another 3000 channel.

Should these options even be offered to consumers for extra payment if they are non-functional? How many people complain and get refunds and how many people just accept a faulty product?  I imagine it's a business decision that more money can be made from a faulty product because the vast, vast majority of consumers will not complain.

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