NHL center ice interrupts game play with commercials

Every other live game, NHL Center ice is interrupted with commercials during live game play.
This is frustrating and needs to stop. This is a service I pay for every year.

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XfinityLinda

Official Employee

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2.1K Messages

8 months ago

Thank you for connecting with us here in our community about your NHL Center Ice concerns, @user_gator. We appreciate your feedback and welcome you to share it here: https://www.xfinity.com/support/svp-contact-form.

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user_gator

2 Messages

@XfinityLinda

this does not help.

8 months ago

XfinityLinda

Official Employee

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2.1K Messages

@user_gator I apologize we are not able to remove the commercials for you at this time. However, if you share your feedback we can get this into the hands of those who are in charge of the programming, so they know what the customers/viewers need.

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8 months ago

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Gator_L

Visitor

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9 Messages

I do not think your AI understands. The commercials INTERRUPT the live game.
Not during the scheduled commercial break… but in the middle of the game.

7 months ago

XfinityJamesC

Official Employee

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2.4K Messages

I can definitely understand how that can be frustrating, @Gator_L. We need to ensure the broadcasters are aware that these commercials are coming through at the wrong time. We will make sure this feedback gets passed along. If you haven't already done so, I would encourage you to visit https://www.xfinity.com/support/svp-contact-form, and let them know how this is impacting your experience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

7 months ago

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Gator_L

Visitor

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9 Messages

"We need to ensure the broadcasters are aware that these commercials are coming through at the wrong time." But what does that mean? They know this is happening, but they are doing nothing to fix it?
I'm not sure how their system works, but I bet I could figure it out... moreover, I'd at least say, "We're working on. How about we give you a refund for the terrible experience we are providing?"
As much as all these services cost, you all should be working on this a little better. There's no one to actually talk to about this with Center Ice, there's just a forum post that I hope gets seen by someone who can elevate this. But there's no real problem for the money makers if ONE person complains.
Be better.

7 months ago

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