New Poster
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2 Messages
NHL center ice always stops working
Just recently subscribed to NHL center ice, attempted watching about 5 or 6 hockey games since then, every single game I've watched on there at some point completely stops and picture goes blank. When I come online to check the status of my devices everything is in the green and working correctly. Channel doesn't start working again until I change channels and come back and even then it takes 2 or 3 attempts.
XfinityBenny
Official Employee
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533 Messages
9 months ago
@Switch630 Thanks for posting, that is strange and concerning. It can be fixed though, great job on reaching out. Follow the steps to troubleshoot the picture and sound on this https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app guide. It will check everything, and ensure it's all updated so you can watch those goal attempts successfully. If it continues after that let us know. We'll work on it and get a tech out if needed.
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rpf75
Contributor
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48 Messages
9 months ago
Same problem here. Every time we watch there’s an (usually minor) issue, but tonight it wasn’t working on our set top box at all. I had to cast from my iPad to the TV in order to watch. Based on the complaints I’m seeing, I’m not the only one having issues with the set top boxes.
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user_xy2zj2
2 Messages
9 months ago
This is utterly ridiculous. This has been going on for over a year, and you always have the same ole answers that solve NOTHING!
When will you admit the problem is either on your end, or NHL”s.
Countless calls, constant resets from your end, constant resets on my end, results in
constant no fixes.
it goes black at any given time, and sometimes NEVER comes back…. Ha! It just happened again while typing this. Not kidding.
It’s a complete joke. I’ve been a center ice subscriber for probably 15 years, and it just keeps getting worse?
Quit telling us how sorry you are and FIX IT ALREADY!
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user_xy2zj2
2 Messages
9 months ago
After further review, this was by far the worst night ever. So we just canceled center ice… which was an adventure all on its own. Which I won’t even bother to write here…. And you wonder why your customer service scores are so low.
To my fellow hockey fans, this is the 2nd customer service person to say that the problem is with NHL’s servers… Whose up for a class action suit against the NHL? :)
So after at least a decade and a half, goodbye to NHL Center Ice, I will definitely miss you.
And to comcast customer service, we will bid you farewell too, very soon.
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user_hlv95x
3 Messages
9 months ago
The last three weeks I have not been able to watch a full game. I am ready to cancel if nothing is done to fix this.
I have been an NHL center ice subscriber for over 10 years, and this has been far and away the worst it has ever been.
I called and spoke to a tech who tried to do something to fix the issue, but nothing has changed.
The games start out ok and then eventually begin freezing and jumping forward and then error screens pop up to contact your service provider.
I tape the games to my DVR and the next morning the games have completely disappeared or if they are still on the DVR it is unplayable.
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user_spob6l
1 Message
9 months ago
Same thing here. 5 great matchups on right now and I can't get a single game!
What am I paying for???
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user_cc1c07
4 Messages
9 months ago
Cannot watch the whole [Edited: "Language"] game without it going off multiple times for minutes at a time. Never had an issue with Center Ice which I’ve had from the beginning,with any other carrier than comcast. I seriously doubt this issue is with the NHL. What are you doing to fix this????
(edited)
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user_l7zfm0
5 Messages
9 months ago
Same is happening to us with every game. We do not have this issue with any other part of Xfinity, apps,etc. Only center ice.
It will go completely black and then the game will come back on and you've lost 15 minutes or more of the game.
We watch on channel 3069. I'm calling Monday for some kind of compensation/refund.
This is beyond frustrating.
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user_4nw5z3
1 Message
9 months ago
Center ice has become a joke on Xfinity. It works.maybe 50% of the time and games drop out all the time. Customer service is no help at all.
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