Visitor
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2 Messages
Nfl
I'm getting charged for programming I'm not receiving nfl and red zone since I'm not receiving why am I still getting charged?
Visitor
•
2 Messages
I'm getting charged for programming I'm not receiving nfl and red zone since I'm not receiving why am I still getting charged?
XfinityQuemekia
Official Employee
•
1.3K Messages
2 hours ago
Hey there @user_ky6yoi, thanks for taking the time to reach out. We would be happy to look into your billing and programming! Sometimes RedZone is included in a broader sports entertainment package rather than as a standalone channel, meaning the fee remains active if the overall package is still on the account. To help sort this out, could you tell us if you currently have our More Sports and Entertainment add-on?
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