1 Message
NFL Redzone
I have the Xfinity Sports Package. I used to get NFL Redzone in that package. I tried using it for first time this year and it says it is no in my package. I checked all the other sports channels in the package, including NFLN, and it is still there. I called Xfinity customer service and was told that the NFL has made that a separate premium channel (another 10 bucks a month) on top of the sports package. I would like confirmation that is the case, as I see nothing online that verifies that. My friend has the same package and he still gets Redzone. Again, I get all the other sports channels so it is something specific to Redzone. And up to this year Redzone came with the same package.
XfinityPeterH
Official Employee
•
2.1K Messages
10 months ago
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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