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Visitor

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1 Message

Fri, Sep 9, 2022 12:02 AM

NFL red zone

Extremely frustrating that I have to go up to the 125 channel package to get NFL red zone. I don’t watch the basic level as it is and now have even more to not watch. Bill should only have gone up $15 but now im paying $50 more just for one channel.

New Poster

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2 Messages

3 months ago

Where’s the class action on this? I have the everything everything package…slowly but surely, I am finding that channels are not streamable outside of the home (NFL RedZone!), or networks I used to have (STARZ, Cinemax) disappear and get replaced with Epix as a make right. RedZone not working everywhere unless your in your house is the last straw!  Can someone please point me to the class action?

Official Employee

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227 Messages

Hello @Gromgrom thank you for reaching out through our forum. If you would like we can go over different packages to see if we have one that better fits your needs. If you would like us to review your account, please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

@Gromgrom​ have you found out anything on being able to stream NFL Red Zone outside your home network? I am in the same boat! It is very frustrating!

Visitor

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2 Messages

1 month ago

Redzone is absolutely horribly!!! I spend all this extra money for a pixilated picture and glitchy reception. How is this even a thing? Worst service ever, luckily I’m not in a contract so it looks like time to change. 

Visitor

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2 Messages

1 month ago

Not a single game came through clear today. 

(edited)

Official Employee

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2.9K Messages

Hey there, @user_167966

 

Can you please private message us your full name and full service address for our team to look into your account? Our xfinity digital care team wants to make sure that your services are working as intended for you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

12 days ago

Why did they cut off at 6:30 tonight, send me to CBS and CBS wasn't airing the game in OT? We had to watch ESPN sportscast to follow our fantasy and know how the game ended on our phones. BS! 1st; not 7 hours of FB, 2nd; if CBS isn't going to honor the contract why can't you show FB within the 7 hours? For the money I'm pissed about this service, the production of and the load of game lost watch time. 

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