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user_110e68
1st Topic

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1 Message

Friday, September 9th, 2022 12:02 AM

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NFL red zone

Extremely frustrating that I have to go up to the 125 channel package to get NFL red zone. I don’t watch the basic level as it is and now have even more to not watch. Bill should only have gone up $15 but now im paying $50 more just for one channel.

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Updated 

2 years ago

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Gromgrom

New Poster

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2 Messages

3 years ago

Where’s the class action on this? I have the everything everything package…slowly but surely, I am finding that channels are not streamable outside of the home (NFL RedZone!), or networks I used to have (STARZ, Cinemax) disappear and get replaced with Epix as a make right. RedZone not working everywhere unless your in your house is the last straw!  Can someone please point me to the class action?

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CCStephanieT

Contributor

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342 Messages

Hello @Gromgrom thank you for reaching out through our forum. If you would like we can go over different packages to see if we have one that better fits your needs. If you would like us to review your account, please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast. 

3 years ago

0

user_d83a84

Visitor

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1 Message

@Gromgrom​ have you found out anything on being able to stream NFL Red Zone outside your home network? I am in the same boat! It is very frustrating!

3 years ago

0

user_167966

Visitor

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2 Messages

3 years ago

Redzone is absolutely horribly!!! I spend all this extra money for a pixilated picture and glitchy reception. How is this even a thing? Worst service ever, luckily I’m not in a contract so it looks like time to change. 

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user_167966

Visitor

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2 Messages

3 years ago

Not a single game came through clear today. 

(edited)

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CCMartin

Gold Problem Solver

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2.9K Messages

Hey there, @user_167966

 

Can you please private message us your full name and full service address for our team to look into your account? Our xfinity digital care team wants to make sure that your services are working as intended for you! 

I no longer work for Comcast.

3 years ago

0

user_d3db00

Visitor

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1 Message

2 years ago

Why did they cut off at 6:30 tonight, send me to CBS and CBS wasn't airing the game in OT? We had to watch ESPN sportscast to follow our fantasy and know how the game ended on our phones. BS! 1st; not 7 hours of FB, 2nd; if CBS isn't going to honor the contract why can't you show FB within the 7 hours? For the money I'm pissed about this service, the production of and the load of game lost watch time. 

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ThatDonGuy

Problem Solver

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834 Messages

@user_d3db00​ - apologies for the 2-month-old response. Red Zone started a new policy - I'm not sure if it started in 2022 or not - where if there is only one game still being played, they stop the coverage as you are expected to switch over to that channel. Apparently, somebody forgot that, since that day was not a CBS doubleheader day, some stations would not switch to another game when their local game ended. This happened on all Red Zone feeds, and not just Comcast. The league may also still have its old "if a team is playing a home game in the 4:05/4:25 time slot, the other network's station in that city is not allowed to air a game at the same time, even if it is that day's doubleheader network (exceptions being if the Rams and Chargers have games at the same time, or the Giants and Jets do), but if that's the last game still being played, the "Red Zone has to stop if there's only one game on" rule is still enforced even if it means viewers in that city can't watch the end of that game.

2 years ago

0

user_80b080

Visitor

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1 Message

2 years ago

please remove my red zone for this year.

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CCShan

Official Employee

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443 Messages

@user_80b080 Please send us a Direct Message with your full name and service address. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

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