Most Valued Poster
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509 Messages
NFL Network
I pay for the sports entertainment package and get the following channels on my X1 box: 733 NFL Network (standard definition) & 860 NFL Network (high definition). On TV with HD Digital adapter , I cannot receive either channel, they both say not authorized. Because I am paying for the sports entertainment package, shouldn't I be able to receive them, at least the standard channel.
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Comcast_Support
Official Employee
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1K Messages
2 y ago
Greetings, little_devil! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are running into issues when trying to view your sports entertainment package through the DTA. Since the sports entertainment package is considered a premium to the account it can not be view on the DTA. You may also run into this with channels like HBO and Starz. I see that you have also sent in a PM. I will continue to follow up with you through there.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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