little_devil's profile
little_devil
Creative Commentator
Favorable Feedback
Chatterbox

Most Valued Poster

 • 

509 Messages

Thu, Sep 12, 2019 7:00 PM

NFL Network

I pay for the sports entertainment package and get the following channels on my X1 box: 733 NFL Network (standard definition) & 860 NFL Network (high definition). On TV with HD Digital adapter , I cannot receive either channel, they both say not authorized. Because I am paying for the sports entertainment package, shouldn't I be able to receive them, at least the standard channel.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Official Employee

 • 

1K Messages

2 y ago

Greetings, little_devil! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are running into issues when trying to view your sports entertainment package through the DTA. Since the sports entertainment package is considered a premium to the account it can not be view on the DTA. You may also run into this with channels like HBO and Starz. I see that you have also sent in a PM. I will continue to follow up with you through there.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here