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Monday, September 2nd, 2024 7:32 PM

NFL Network not working on Xfinity

Why is NFL Network not working on Xfinity all day today?

Official Employee

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1.6K Messages

3 months ago

 

user_6fdn91 Thank you for letting us know you are having issues with The NFL network. I haven't heard of any issues so if you are still running into issues let me know a little more about what is going on if you could so we can better help. Are you by chance getting an error code or message?

 

2 Messages

It worked the next day and then again today it is not working again. XRE-03136. 

Official Employee

 • 

2.2K Messages

Thanks for the update that the issue has returned and for the error code, user_6fdn91. Have you tried sending a System Refresh? That fixes most XRE errors. That signal can be sent by saying "System Refresh" to the voice remote or by pressing the "A" button and going to the right to the System Refresh tile. 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow this link

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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