ekanenh's profile

Frequent Visitor

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14 Messages

Friday, November 29th, 2024 9:57 PM

NFL Amazon prime

Black Friday NF:L game on Amazon Prime Xfinity X1 "app." Picture freezes for 10 seconds at least once every 5 minutes. Sometime the sound continues. Sometimes not. I can back out of the app and then restart, and then it stays unfrozen for at least 7 minutes, but no more.

Frequent Visitor

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14 Messages

13 days ago

1958 called. Said "radio is good."

Frequent Visitor

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14 Messages

I spoke to my friends on Mars. Despite the 2 hour lag due to .... space....they are several minutes ahead of Xfinity.

Frequent Visitor

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7 Messages

13 days ago

Yeah me too. I'm watching it in parallel on my PC and there are no issues also the video on Xfinity is 2 minutes delayed.

Amazon Prime videos on Xfinity has always had issues for me. Its so bad I use Roku or my PC instead of Xfinity for Amazon videos. I thought today might be different. How pathetic.

My theory is that Xfinity buys a certain number of connections for Amazon Prime and that causes issues when lots of folks are watching like today.

Frequent Visitor

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14 Messages

Yep. Write a big enough check, and the concern for the consumer evaporates.

Frequent Visitor

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14 Messages

Even the commercials freeze now. (That ought to get someone worried. NOT THE COMMERCIALS!!!!)

Official Employee

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1.3K Messages

11 days ago

Hello @ekanenh, Thanks so much for taking a moment out of your day to leave a post on our community forum. What troubleshooting steps have you taken? 

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