Frequent Visitor
•
14 Messages
NFL Amazon prime
Black Friday NF:L game on Amazon Prime Xfinity X1 "app." Picture freezes for 10 seconds at least once every 5 minutes. Sometime the sound continues. Sometimes not. I can back out of the app and then restart, and then it stays unfrozen for at least 7 minutes, but no more.
ekanenh
Frequent Visitor
•
14 Messages
27 days ago
1958 called. Said "radio is good."
1
0
hamiltonned
Frequent Visitor
•
7 Messages
27 days ago
Yeah me too. I'm watching it in parallel on my PC and there are no issues also the video on Xfinity is 2 minutes delayed.
Amazon Prime videos on Xfinity has always had issues for me. Its so bad I use Roku or my PC instead of Xfinity for Amazon videos. I thought today might be different. How pathetic.
My theory is that Xfinity buys a certain number of connections for Amazon Prime and that causes issues when lots of folks are watching like today.
2
0
XfinityChelseaB
Official Employee
•
1.3K Messages
25 days ago
Hello @ekanenh, Thanks so much for taking a moment out of your day to leave a post on our community forum. What troubleshooting steps have you taken?
0
0